Poor communication between doctors and patients is widely seen as a problem in American healthcare. Now more and more healthcare providers are giving patients new ways of accessing doctors to ask questions or express concerns. In the age of email, texting, video chatting and social media, a look at the promise and limitations of digital communication to improve patient experiences and outcomes.
Surgical resident Atul Gawande talks with Diane about his book, Complications (Metropolitan) which takes as its starting point his own experiences in operating and emergency rooms to explore the mistakes, hunches, uncertainty and coping skills that go into the very human practice of medicine.
- Dr. Atul Gawande Author, staff writer for New Yorker, surgeon at Brigham and Women’s Hospital and Associate Professor at Harvard Medical School and Harvard School of Public Health
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